ServiceNow Administrator

Overview
At KPMG, you'll join a team of diverse and dedicated problem solvers, connected by a common cause: turning insight into opportunity for clients and communities around the world.

We have an exciting opportunity for a ServiceNow Administrator to join our ServiceNow support team. The ServiceNow Administrator will report to the Senior EUS Manager with primary accountability to work with the ServiceNow team.

What you will do

• Monitor ServiceNow Support work queue
• Help maintain ServiceNow products such as Workplace Service Delivery, Legal Service Delivery, HRSD, etc.
• Create, maintain, and enhance team dashboards, analytics, and reporting
• Document, maintain, and update policies, procedures, and controls for the operations of the ServiceNow platform
• Ensures operational integrity of workflows and configurations
• Advise on features and functionality
• Resolve basic incidents and fulfill routine service requests
• Design, develop, build, and customize applications
• Administrate the workflows on the software, implement new systems or add-ons
• Participating in work teams with stakeholders in IT, Project Management Office (PMO), vendors, and other business practice groups from an application development life cycle perspective
• Commit to the continuous improvement, and learning development of ServiceNow best practices, tools, and technology

What you bring to the role

• Ability or experience to do Business Analyst work. Gathering requirements and planning
• Be professional, friendly, and articulate in your communication and troubleshooting skills
• Eager to take on new tasks/responsibilities and has passion for customer experience, operational excellence, and continuous development
• Certified ServiceNow System Administrator. (Other ServiceNow certifications and trainings ideal is a plus)
• Minimum 1 year experience as ServiceNow Administrator
• Any experience working with Automation Engine, Domain separation, Legal Service Delivery is an asset
• Hands-on experience in technical solution design, software specifications, conceptualization, and development
• Flexibility to travel occasionally (within Canada)
• Flexibility to work after business hours when required
• Proficiency in English at a business level is required

This position requires written and oral fluency in English. The successful candidate will be required to support or collaborate with English-speaking colleagues or stakeholders while at KPMG. The successful candidate will be required to review and apply policies, standards and guidance in English and will communicate with English speaking regulators and colleagues nationally while at KPMG.

KPMG BC Region Pay Range Information
The expected base salary range for this position is $53,000 to $95,400 and may be eligible for bonus awards. The determination of an applicant's base salary within this range is based on the individual's location, skills & competencies, and unique qualifications. In addition, KPMG offers a comprehensive and competitive Total Rewards program.

Providing you with the support you need to be at your best
Our Values, The KPMG Way
Integrity, we do what is right | Excellence, we never stop learning and improving | Courage, we think and act boldly | Together, we respect each other and draw strength from our differences | For Better, we do what matters

KPMG in Canada is a proud equal opportunities employer and we are committed to creating a respectful, inclusive and barrier-free workplace that allows all of our people to reach their full potential. A diverse workforce is key to our success and we believe in bringing your whole self to work. We welcome all qualified candidates to apply and hope you will choose KPMG in Canada as your employer of choice. For more information about Inclusion, Diversity & Equity in Recruitment, please click here .

Adjustments and accommodations throughout the recruitment process
At KPMG, we strive for an inclusive recruitment process that allows all candidates to Come As You Are and Thrive with Us. We aim to provide a positive experience and are ready to offer adjustments or accommodations to help you perform at your best. Adjustments (an informal request), i.e. extra preparation time or the option for micro breaks during interviews, and accommodations (a formal request), i.e. accessible communication supports or technology aids are tailored to individual needs and role requirements.

To begin a confidential conversation about adjustments or accommodations at any point throughout the recruitment process, we encourage you to contact KPMG's Employee Relations Service team for support by emailing cdnersteam@kpmg.ca or by calling 1-888-466-4778, Option 3.

For information about accessible employment at KPMG, please visit our accessibility page .